Frequently asked questions
Where are you based?
Oh See Cakes is a home based bakery based in Calgary, AB and we serve the Calgary Area.
What are the Food Allergens?
Our cakes contain dairy, eggs, and gluten.
Please note that we do not currently offer dairy-free, eggless, or vegan cake options. We apologise for any inconvenience!
We are unable to guarantee that our products will be 100% free of nuts and soy products.
A full list of detailed ingredients can be provided upon request.
How far in advance should I order?
We accept orders within a 2-month window to help avoid changes or cancellations.
Our orders automatically cut off at 12am, 3 days prior, unless we are fully booked. Our date selector will show our current availability when you place your order, ensuring a smooth booking process.
Do you offer delivery?
I do not offer personal delivery for cakes at this time. However, I gladly accept the Uber Delivery Package service!
Many customers choose to organise an Uber delivery to collect their cakes. Let me know in advance when you’ll be arranging the collection, and I’ll be happy to hand it over to the driver for you. Please note that I am not liable for any damages that could occur during the delivery.
If you choose to use this service please note it down in the "Any Other Requests" section of your order.
Do you ship your cakes?
Due to the fragile nature of cakes, they cannot be shipped. However, the only items we can ship are our cake slices which are carefully packaged and which taste just as delicious!
When will I get my order?
If you have ordered a cake slice for delivery, please note that we use a third-party courier service. Shipping options include overnight perishable service
Please be aware that, “overnight” is only an estimate, and there may be potential delays. You will receive tracking information once your order has been picked up.
In the event that your order is lost or stolen, we cannot take responsibility, and refunds will not be issued. It is at the customer's risk if the order is misplaced, as we cannot be held liable once your order has been dispatched from our premises.
Please ensure you have read the full product description, which includes all shipping timeframes and dispatch days.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I make payments?
We require full payment to confirm your order. Payment is accepted via E transfer or Paypal
What is the return and refund policy?
Cancellations made within 72 hours of the order date: No refund or credit.
Cancellations made 4 days or more before the order date are entitled to a 75% refund. 25% is retained to cover administrative and production costs. All refunds or credits are at our discretion
Refunds
If you're unsatisfied with your order, please contact us within 24-48 hours of your event, providing a detailed explanation and supporting evidence. Refunds are evaluated on a case-by-case basis. Please note:
- No refunds for personal taste preferences.
- Return of the uneaten portion is required for assessment.
- A 25% non-refundable fee applies to initiated orders. The remaining balance may be refunded as store credit or bank transfer.
- No refunds for cakes that have been fully consumed.
Once your order has been picked up or handed over for delivery, we cannot accept any responsibility. Please address any issues at the time of collection. We will not accept any refund requests for design once the cake has left the premises.